HomeComplaintsCampeonbet Casino - Player’s withdrawal has been delayed.

Campeonbet Casino - Player’s withdrawal has been delayed.

Amount: 800 R$

Campeonbet Casino
Safety Index:Very low
Submitted: 24 Jul 2024 | Case closed : 10 Aug 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 months ago

The player from Brazil had been trying to withdraw money for over six days with no response from the casino's support chat, which had remained offline. The account had been verified more than 20 days prior. We closed the complaint since the player stopped responding.

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5 months ago
Translation

It's been more than 6 days that I've been trying to withdraw. In the chat, they never respond and are always offline. I have verified the account for more than 20 days, and still, they do not respond.

Automatic translation:
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5 months ago

Dear RODRIGO56,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

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4 months ago

Dear RODRIGO56,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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4 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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