The player from Sweden faced a problem with a withdrawal, having had 923.90 Euros removed from his account despite depositing 100 Euros and 200 Euros. All winnings, including the recent deposit, were confiscated even after fulfilling KYC requirements. The Complaints Team reviewed the situation but ultimately concluded that there was insufficient insight to address the issue related to sports betting, leading to the rejection of the complaint.
Campeonbet Casino - Player's winnings have been confiscated.
Amount: €923
Campeonbet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.7
Campeonbet Casino has a Safety Index of 1.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 months ago
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2 months ago
Removed 923.90 Euros from my account. I deposited 100 euros and another 200 euros and all my winnings including the 200 euros deposit got taken away even if I fulfilled all the KYC requirements.
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2 months ago
Dear Jellycharm,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please send me a link or a screenshot of the bonus you activated and played with?
Have you used any VPN or IP-masking software to access the casino website?
What types of games did you play? Were they slots, live casino games, or did you participate in sports betting?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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2 months ago
https://campeonbet.com/promotions
I did both of these promotions. I only played sportsbetting. I didn't play with any vpn or any IP program. I only played on my home wifi and sometimes 4g when being outside my home
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2 months ago
Thank you for the update.
As you might know, our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. Therefore, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards
Veronika
