The player from Albania attempted to withdraw 1500 euros but was informed that he could only retrieve his initial deposit due to alleged incorrect play, losing access to his winnings. He expresses confusion and frustration over the casino's reasons provided in their email.
Campeonbet Casino - Player’s winnings are confiscated.
Amount: €1,500
Campeonbet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case opened
Current status
Waiting for player to reply
5d 6h 23m 56s
Case summary
yesterday
Public
Public
2 days ago
I had like 1500 euros in my account but when i tried to withdraw they sent to me an email saying that I cannot have the profits because I didnt play in a correct way.They only left the deposit that I made inside of the account.
I dont understand why they are not letting me get the whole capital, they did send me an email as well explaining some bullshit reasons why I couldnt get the capital.
I can also send you the email if you will need it.
The site is called CampeonBet.
One of my friends suggested me this site so I hope you will help me with this problem.
Public
Public
yesterday
Dear kristimaxhari97,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on while your account was active?
- Did you accumulate your winnings with or without an active bonus?
- Do I understand correctly that this was the only explanation you received from the casino? If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
kristimaxhari97 has 5d 6h 23m 56s to reply
Kristina is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
