The player from Germany didn’t receive the bonus he activated. The player lost the deposit before we managed to help, therefore he lost the right to that offer, and we were forced to reject this complaint.
Campeonbet Casino - Player didn’t receive a deposit bonus.
Amount: €80
Campeonbet Casino
Safety Index:Very lowSafety Index
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1.7
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Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I signed up at campeonsbet Casino and deposited 50 euros to take advantage of the 160% bonus. After that, I was not credited with the 160% bonus. The live chat on the website doesn't work and my emails to support have been ignored.
I've been waiting for my bonus for about 2 weeks now.
Automatic translation:
Public
Public
3 years ago
Dear Roger,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Would you be so kind and indicate which bonus did you activate? Was it the "Christmas Casino bonus"?
Could you please confirm that your deposited amount has stayed untouched?
Also, have you tried contacting the casino via live chat? I tested it and they were quick and answered all of my random questions professionally. You just need to click the bell at the right bottom of the website, and then click 2 chat bubbles and fill in basic information:
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
3 years ago
Translation
Hello Kristina,
it was the 160% Christmas Casino bonus.
The 50EUR I then playful, after no one has reported after days longer with me. 🙁
I tried it via live chat and sent at least 3 emails to support. Without feedback from the casino.
Automatic translation:
Public
Public
3 years ago
Translation
It is not possible to start a chat:
https://campeonbet.com/de/help
Automatic translation:
Public
Public
3 years ago
Unfortunately, by playing with your deposit you've lost the right to claim this offer. Sadly, there is nothing we can do in this situation. We could try to help only if the deposited amount remained untouched, and we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
