HomeComplaintsCampeonbet Casino - Player can't access the account.

Campeonbet Casino - Player can't access the account.

Amount: €30

Campeonbet Casino
Safety Index:Very low
Submitted: 07 Jan 2024 | Resolved : 09 Jan 2024
Resolved Our verdict

Case closed

RESOLVED

Case summary

10 months ago

The player from Italy, who had previously created an account and deposited 30 Euros, had been unable to access his account as it seemed to have disappeared from the server. However, the issue was promptly resolved and the player confirmed this. Consequently, we marked the complaint as 'resolved' in our system.

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10 months ago
Translation

I've just created an account and deposited 30 Euros, but now I am unable to access the account as it supposedly doesn't exist on their server.

Automatic translation:
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10 months ago

Dear ilarioconcutelli23,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do you see any message when you try to log in? Could you please advise if you have any proof that you registered an account at this casino such as a confirmation email?

Are you sure you use the correct login details when you try to access your account?

Thank you very much in advance for your reply.

Best regards,

Kristina

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10 months ago
Translation

the problem has been solved

Automatic translation:
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10 months ago

Dear ilarioconcutelli23,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru

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