The player from Italy, who had previously created an account and deposited 30 Euros, had been unable to access his account as it seemed to have disappeared from the server. However, the issue was promptly resolved and the player confirmed this. Consequently, we marked the complaint as 'resolved' in our system.
Campeonbet Casino - Player can't access the account.
Amount: €30
Campeonbet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.7
Campeonbet Casino has a Safety Index of 1.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
Public
Public
11 months ago
Translation
I've just created an account and deposited 30 Euros, but now I am unable to access the account as it supposedly doesn't exist on their server.
Automatic translation:
Public
Public
11 months ago
Dear ilarioconcutelli23,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do you see any message when you try to log in? Could you please advise if you have any proof that you registered an account at this casino such as a confirmation email?
Are you sure you use the correct login details when you try to access your account?
Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
11 months ago
Dear ilarioconcutelli23,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
