HomeComplaintsCafe Casino - Player’s withdrawal is delayed due to account linkage.

Cafe Casino - Player’s withdrawal is delayed due to account linkage.

Amount: $2,000

Cafe Casino
Safety Index:Below average
Submitted: 22 Dec 2024
Case opened Current status

Waiting for player to reply

6d 9h 25m 37s

Case summary

14 hours ago

The player from Tennessee encounters issues with withdrawing winnings after their account is linked to another account associated with a gambling problem. Despite winning $50,000 two weeks prior, the casino shuts down the account after a subsequent win and the player seeks the remaining funds.

Public
Public
20 hours ago

I won the money when I went to withdrawal they said my account was linked to another account that appeared to have a gambling problem the problem was I had just won 50,000 2 weeks prior and when they noticed I won again they shut me down I deserve the remaining money in my account

Public
Public
14 hours ago

Dear kreisbrelyn,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Have you ever requested self-exclusion from any casino?

Could you please share your communication with the casino? You can send emails or chat transcripts to my email at dominika.l@casino.guru or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards,

Dominika


Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

kreisbrelyn has 6d 9h 25m 37s to reply

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