HomeComplaintsCadoola Casino - The player's account got blocked.

Cadoola Casino - The player's account got blocked.

Amount: €500

Cadoola Casino
Safety Index:Very high
Submitted: 22 Dec 2022 | Case closed : 02 Oct 2023
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

1 year ago

The player's account got blocked after requesting a withdrawal. The complaint was rejected as the player breached the casino terms by using a 3rd party payment.

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1 year ago
Translation

Hello, after a month of playing on the cadoola casino, I made a withdrawal where they blocked my account and the assistance does not respond in any way. This is real scam, they took my money but didn't give me the winnings.

Automatic translation:
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1 year ago

Hello Balaualex,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cadoola Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago

Dear Balaualex,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago
Translation

Account verified immediately as soon as created, otherwise I could not play

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1 year ago

Can you please answer to all my previously asked question? Also could you please forward the communication between you and the casino to nikolas.b@casino.guru?

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1 year ago

Dear Balaualex,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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1 year ago

The complaint was reopened as the player submitted a new complaint on the same issue.

I would like to ask you to continue the case here and answer to all the previously asked questions.

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1 year ago
Translation

Thank you very much for reopening my complaint. I would like some Cadoola representatives to show up if possible. to find a way to resolve the issue.

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1 year ago

Dear Balaualex,

You have to answer to previously asked questions first otherwise we won't be proceeding in the complaint.

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1 year ago

Dear Nick,


Please be informed that we sent you an email to nikolas.b@casino.guru. Looking forward for your reply!


Best regards,

Cadoola.com

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1 year ago

Dear Balaualex,

The timer will be extended by 7 more days. Please answer to all the previously asked question otherwise we will be closing the complaint.

Edited by a Casino Guru admin
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1 year ago

Dear Balaualex,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago
Translation

Hi, I've answered the questions and I'm waiting

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1 year ago
Translation

Nick, let it be known that they say da cadoola please

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1 year ago

Dear Balaualex,

We have received clear evidence from the casino that you have used a 3rd party deposit method which is strictly against the casino terms. Unfortunately, based on that, we will be forced to reject the complaint.

Please keep in mind that you can always use only your own payment provider and own funds to deposit into any online casino.

Best regards,

Nick

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