The player from Greece didn’t receive the bonus he wanted. We closed the complaint because the player stopped responding to our questions.
Cadoola Casino - Player didn’t receive a bonus.
Amount: €30
Cadoola Casino
Safety Index:Very highSafety Index
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9.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I DEPOSITED 30E I WANT THE BONUS
Semih joined the chat
Semih
Hello, thank you for contacting our live customer support!
Please note that once you are logged in to English customer support, however, our chat uses an automatic translation feature, so please feel free to continue using your language!
Please note that some translation errors may occur, but we hope this feature will allow us to help you as best we can.
Give me a few minutes to check it out for you and I'll be back with an answer shortly.
It won't take much longer now, thanks for waiting. I'll be back with an update soon.
Just to let you know, I am reviewing your request, but it may take a few more minutes, so thank you for your patience.
Are you still in the chat?
avatar
YES
I AM WAITING
Semih
Please give me a moment. As soon as I get a response, I will let you know. Thanks for waiting
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I AM WAITING
Semih
Thanks for waiting. In your profile, you can activate your bonus from the bonus tab
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THE FREESPINS
IT WOULD NOT BE BELIEVED
Semih
I would like to inform you that we are currently unable to offer this.
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BONUS HAS NOT BEEN CREDIT
BONUS HAS NOT BEEN CREDIT
IN MY ACCOUNT
BONUS HAS NOT BEEN CREDIT
IN MY ACCOUNT
Semih
Please allow me a few minutes to review your question.
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BONUS HAS NOT BEEN CREDIT
IN MY ACCOUNT
Semih
Let me check that for you, bear with me for a few minutes while I look at your account.
Thanks for waiting while I review your request. I need a few more minutes to look it up for you.
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I AM WAITING
Semih
Your bonus has been activated. Thanks for waiting
Is there anything else I can do for you?
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THE BONUS HAS NOT BEEN CREDITED TO MY ACCOUNT
Semih
It should be active right now. Try refreshing your page.
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IT WRITES 0 EUROS
Semih
I need a few minutes to look it up for you, please stay tuned and I'll be right back with an update.
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WE HAVE 1 HOUR
MERCY
Semih
Refresh the page again
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NOTHING HAPPENS
BONUS DOESN'T APPEAR IN MY ACCOUNT
WHAT BONUS DID YOU CREDIT YOU TOLD ME 100 PERCENT OF THE DEPOSIT
Semih
Free spins are triggered. Check it one more time
You just need to go to slots or open your profile/available bonuses and access fs from there
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YOU TOLD ME THAT WE ARE ENTITLED TO A 30E BONUS
AND 50 FREE SPINS
WHAT ARE YOU DOING NOW EAT MY BONUS
YOU ARE WORTHLESS WORK WITH ME FOR 2 HOURS
Semih
I understand your concerns, however this is the best offer we can offer you at this time
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BUT YOU TOLD ME WHEN I ASKED YOU
YOU TOLD ME THAT WE ARE ENTITLED TO THE DEPOSIT ALONE 100 PERCENT
HOW MANY DEPOSITS HAVE I MADE IN YOUR CASINO
HOW MANY DEPOSITS HAVE I MADE IN YOUR CASINO
Semih
I understand how you feel. Is there anything else I can do for you?
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HOW MANY DEPOSITS HAVE I MADE IN YOUR CASINO
Semih
You can check this information in your profile
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HOW DO I WITHDRAW MY MONEY
YOU ARE WORTHLESS
Semih
I understand your concerns. Is there anything else I can help you with?
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HOW DO I WITHDRAW MY MONEY
HOW DO I WITHDRAW MY MONEY
HOW DO I WITHDRAW MY MONEY
HOW DO I WITHDRAW MY MONEY
Semih
You can request a withdrawal with your active balance
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I CAN WITHDRAW THE 30E I DEPOSITED NOW
Semih
Do you have another question I could help you with?
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CAN I WITHDRAW THE 30E I DEPOSITED NOW??? OR DO I HAVE TO TURN IT IN FIRST
Semih
Yes, you can withdraw it
Can I help you with anything else?
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NAI
WHY THE ASSUMPTION DOESN'T TAKE PLACE
Semih
We aim to process withdrawal requests in approximately 3 business days, from the day after the request was submitted or from the day of the last processed withdrawal.
Please note that this schedule excludes weekends and public holidays. Once the withdrawal has been processed, you should receive an email from the Finance Department.
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THE DOWNLOAD DOES NOT OCCURS THE DOWNLOAD WINDOW DOESN'T OPEN
Semih
Make sure you are using the latest version of Google Chrome
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YES
Semih
Is there anything else I can do for you?
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I WANT TO WITHDRAW MY MONEY WHY YOU WON'T ALLOW ME
DO YOU WANT TO GIVE ME THE MONEY?
I WANT TO GET MY MONEY
YOU WANT TO EAT MY MONEY
I WANT TO GET MY MONEY
YOU WANT TO EAT MY MONEY
YOU WANT TO EAT MY MONEY
YOU WANT TO EAT MY MONEY
Semih
Once you have made a deposit, you cannot withdraw your money before playing.
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+HOW MANY TIMES DO I HAVE TO PLAY THE MONEY
Automatic translation:
Public
Public
1 year ago
Dear kostas2260,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I reviewed the casino’s terms and conditions and I found this:
We reserve the right to deny a bonus to any customer, reject bonuses of any kind, cancel participation in any promotion, as well as permanently or temporarily ban any customer or a group of customers from the promotion program of the Website at our sole and absolute discretion. In the event of any dispute regarding our promotions (including, without limitation, eligibility, use, abuse, fair play, calculation of winnings and wagering requirements) Company’s decision shall be final and non-negotiable.
Do I understand correctly the 50 free spins were credited to your account instead of the deposit bonus you initially wanted? Were you able to contact the casino with a request for a refund?
Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
1 year ago
Translation
they didn't let me get back the 30e I deposited
they didn't even credit me with the bonus, they are scammers
and in the end they closed my account
Automatic translation:
Public
Public
1 year ago
Thanks for the confirmation, kostas2260.
Was there any balance left when the casino closed your casino account?
Public
Public
1 year ago
Translation
NO THEY WON'T LET ME WITHDRAW THE PAGE WOULDN'T OPEN I HAD TO PLAY UNTIL I LOST AND CANCELED MY ACCOUNT
Automatic translation:
Public
Public
1 year ago
Sadly, since you have played your balance, I’m afraid there is not much we can do for you.
Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future reference, please contact us as soon as the issue occurs so that we can intervene before it's too late.
Also, we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Please let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
