The player from Greece didn’t receive the bonus he wanted. We closed the complaint because the player stopped responding to our questions.
I DEPOSITED 30E I WANT THE BONUS
Semih joined the chat
Semih
Hello, thank you for contacting our live customer support!
Please note that once you are logged in to English customer support, however, our chat uses an automatic translation feature, so please feel free to continue using your language!
Please note that some translation errors may occur, but we hope this feature will allow us to help you as best we can.
Give me a few minutes to check it out for you and I'll be back with an answer shortly.
It won't take much longer now, thanks for waiting. I'll be back with an update soon.
Just to let you know, I am reviewing your request, but it may take a few more minutes, so thank you for your patience.
Are you still in the chat?
avatar
YES
I AM WAITING
Semih
Please give me a moment. As soon as I get a response, I will let you know. Thanks for waiting
avatar
I AM WAITING
Semih
Thanks for waiting. In your profile, you can activate your bonus from the bonus tab
avatar
THE FREESPINS
IT WOULD NOT BE BELIEVED
Semih
I would like to inform you that we are currently unable to offer this.
avatar
BONUS HAS NOT BEEN CREDIT
BONUS HAS NOT BEEN CREDIT
IN MY ACCOUNT
BONUS HAS NOT BEEN CREDIT
IN MY ACCOUNT
Semih
Please allow me a few minutes to review your question.
avatar
BONUS HAS NOT BEEN CREDIT
IN MY ACCOUNT
Semih
Let me check that for you, bear with me for a few minutes while I look at your account.
Thanks for waiting while I review your request. I need a few more minutes to look it up for you.
avatar
I AM WAITING
Semih
Your bonus has been activated. Thanks for waiting
Is there anything else I can do for you?
avatar
THE BONUS HAS NOT BEEN CREDITED TO MY ACCOUNT
Semih
It should be active right now. Try refreshing your page.
avatar
IT WRITES 0 EUROS
Semih
I need a few minutes to look it up for you, please stay tuned and I'll be right back with an update.
avatar
WE HAVE 1 HOUR
MERCY
Semih
Refresh the page again
avatar
NOTHING HAPPENS
BONUS DOESN'T APPEAR IN MY ACCOUNT
WHAT BONUS DID YOU CREDIT YOU TOLD ME 100 PERCENT OF THE DEPOSIT
Semih
Free spins are triggered. Check it one more time
You just need to go to slots or open your profile/available bonuses and access fs from there
avatar
YOU TOLD ME THAT WE ARE ENTITLED TO A 30E BONUS
AND 50 FREE SPINS
WHAT ARE YOU DOING NOW EAT MY BONUS
YOU ARE WORTHLESS WORK WITH ME FOR 2 HOURS
Semih
I understand your concerns, however this is the best offer we can offer you at this time
avatar
BUT YOU TOLD ME WHEN I ASKED YOU
YOU TOLD ME THAT WE ARE ENTITLED TO THE DEPOSIT ALONE 100 PERCENT
HOW MANY DEPOSITS HAVE I MADE IN YOUR CASINO
HOW MANY DEPOSITS HAVE I MADE IN YOUR CASINO
Semih
I understand how you feel. Is there anything else I can do for you?
avatar
HOW MANY DEPOSITS HAVE I MADE IN YOUR CASINO
Semih
You can check this information in your profile
avatar
HOW DO I WITHDRAW MY MONEY
YOU ARE WORTHLESS
Semih
I understand your concerns. Is there anything else I can help you with?
avatar
HOW DO I WITHDRAW MY MONEY
HOW DO I WITHDRAW MY MONEY
HOW DO I WITHDRAW MY MONEY
HOW DO I WITHDRAW MY MONEY
Semih
You can request a withdrawal with your active balance
avatar
I CAN WITHDRAW THE 30E I DEPOSITED NOW
Semih
Do you have another question I could help you with?
avatar
CAN I WITHDRAW THE 30E I DEPOSITED NOW??? OR DO I HAVE TO TURN IT IN FIRST
Semih
Yes, you can withdraw it
Can I help you with anything else?
avatar
NAI
WHY THE ASSUMPTION DOESN'T TAKE PLACE
Semih
We aim to process withdrawal requests in approximately 3 business days, from the day after the request was submitted or from the day of the last processed withdrawal.
Please note that this schedule excludes weekends and public holidays. Once the withdrawal has been processed, you should receive an email from the Finance Department.
avatar
THE DOWNLOAD DOES NOT OCCURS THE DOWNLOAD WINDOW DOESN'T OPEN
Semih
Make sure you are using the latest version of Google Chrome
avatar
YES
Semih
Is there anything else I can do for you?
avatar
I WANT TO WITHDRAW MY MONEY WHY YOU WON'T ALLOW ME
DO YOU WANT TO GIVE ME THE MONEY?
I WANT TO GET MY MONEY
YOU WANT TO EAT MY MONEY
I WANT TO GET MY MONEY
YOU WANT TO EAT MY MONEY
YOU WANT TO EAT MY MONEY
YOU WANT TO EAT MY MONEY
Semih
Once you have made a deposit, you cannot withdraw your money before playing.
avatar
+HOW MANY TIMES DO I HAVE TO PLAY THE MONEY
ΚΑΤΕΘΕΣΑ 30Ε ΘΕΛΩ ΤΟ ΜΠΟΝΟΥΣ
Semih joined the chat
Semih
Γεια σας, σας ευχαριστούμε που επικοινωνήσατε με τη ζωντανή υποστήριξη πελατών μας!
Λάβετε υπόψη σας ότι τη στιγμή που είστε συνδεδεμένοι στην αγγλική υποστήριξη πελατών, ωστόσο, η συνομιλία μας χρησιμοποιεί λειτουργία αυτόματης μετάφρασης, επομένως, μη διστάσετε να συνεχίσετε να χρησιμοποιείτε τη γλώσσα σας!
Λάβετε υπόψη ότι ενδέχεται να προκύψουν ορισμένα σφάλματα στη μετάφραση, αλλά ελπίζουμε ότι αυτή η λειτουργία θα μας επιτρέψει να σας βοηθήσουμε όσο καλύτερα μπορούμε.
Δώστε μου λίγα λεπτά για να το ελέγξω για εσάς και θα επανέλθω με μια απάντηση σύντομα.
Δεν θα χρειαστεί πολύ περισσότερο τώρα, σας ευχαριστώ που περιμένετε. Θα επανέλθω με ενημέρωση σύντομα.
Απλώς για να σας ενημερώσω, εξετάζω το αίτημά σας, αλλά μπορεί να χρειαστούν μερικά λεπτά ακόμη, γι' αυτό σας ευχαριστώ για την υπομονή σας.
Είστε ακόμα στο chat;
avatar
ΝΑΙ
ΠΕΡΙΜΕΝΩ
Semih
Παρακαλώ δώστε μου μια στιγμή. Μόλις λάβω απάντηση, θα σας ενημερώσω. Ευχαριστώ για την αναμονή
avatar
ΠΕΡΙΜΕΝΩ
Semih
Ευχαριστώ για την αναμονή. Στο προφίλ σας, μπορείτε να ενεργοποιήσετε το μπόνους σας από την καρτέλα μπόνους
avatar
ΤΑ ΦΡΕΕΣΠΙΝΣ
ΔΕΝ ΕΧΟΘΝ ΠΙΣΤΩΘΕΙ
Semih
Θα ήθελα να σας ενημερώσω ότι αυτή τη στιγμή δεν μπορούμε να το προσφέρουμε.
avatar
ΤΟ ΜΠΟΝΟΥΣ ΔΕΝ ΕΧΕΙ ΠΙΣΤΩΘΕΙ
ΤΟ ΜΠΟΝΟΥΣ ΔΕΝ ΕΧΕΙ ΠΙΣΤΩΘΕΙ
ΣΤΟ ΛΟΓΑΡΙΑΣΜΟ ΜΟΥ
ΤΟ ΜΠΟΝΟΥΣ ΔΕΝ ΕΧΕΙ ΠΙΣΤΩΘΕΙ
ΣΤΟ ΛΟΓΑΡΙΑΣΜΟ ΜΟΥ
Semih
Επιτρέψτε μου λίγα λεπτά για να ελέγξω την ερώτησή σας.
avatar
BONUS HAS NOT BEEN CREDIT
IN MY ACCOUNT
Semih
Επιτρέψτε μου να το ελέγξω για εσάς, αντέξτε με για λίγα λεπτά, όσο θα κοιτάξω τον λογαριασμό σας.
Ευχαριστώ που περιμένατε μέχρι να ελέγξω το αίτημά σας. Χρειάζομαι λίγα λεπτά ακόμα για να το ψάξω για εσάς.
avatar
ΠΕΡΙΜΕΝΩ
Semih
Το μπόνους σας έχει ενεργοποιηθεί. Ευχαριστώ για την αναμονή
Υπάρχει κάτι άλλο που μπορώ να κάνω για εσάς;
avatar
ΔΕΝ ΕΧΕΙ ΠΙΣΤΩΘΕΙ ΣΤΟ ΛΟΓΑΡΙΑΣΜΟ ΜΟΥ ΤΟ ΜΠΟΝΟΥΣ
Semih
Θα πρέπει να είναι ενεργό αυτή τη στιγμή. Δοκιμάστε να ανανεώσετε τη σελίδα σας.
avatar
ΓΡΑΦΕΙ 0 ΕΥΡΩ
Semih
Χρειάζομαι λίγα λεπτά για να το ψάξω για εσάς, παρακαλώ μείνετε στη συνομιλία και θα επιστρέψω αμέσως με μια ενημέρωση.
avatar
ΕΧΟΥΜΕ 1 ΩΡΑ
ΕΛΕΟΣ
Semih
Ανανεώστε ξανά τη σελίδα
avatar
ΔΕΝ ΓΙΝΕΤΑΙ ΤΙΠΟΤΑ
ΤΟ ΜΠΟΝΟΥΣ ΔΕΝ ΦΑΙΝΕΤΑΙ ΣΤΟ ΛΟΓΑΡΙΑΣΜΟ ΜΟΥ
ΤΙ ΜΠΟΝΟΥΣ ΠΙΣΤΩΣΑΤΕ ΜΟΥ ΕΙΠΑΤΕ 100 ΤΟΙΣ 100 ΤΗΣ ΚΑΤΑΘΕΣΗΣ
Semih
Οι δωρεάν περιστροφές ενεργοποιούνται. Ελέγξτε το για άλλη μια φορά
Απλώς πρέπει να μεταβείτε στους κουλοχέρηδες ή να ανοίξετε το προφίλ/τα διαθέσιμα μπόνους σας και να αποκτήσετε πρόσβαση στα fs από εκεί
avatar
ΜΟΥ ΕΙΠΑΤΕ ΟΤΙ ΔΙΚΑΙΟΥΜΕ 30Ε ΜΠΟΝΟΥΣ
ΚΑΙ 50ΦΡΕΕΣΠΙΝΣ
ΤΙ ΚΑΝΕΤΕ ΤΩΡΑ ΜΟΥ ΦΑΓΑΤΕ ΤΟ ΜΠΟΝΟΥΣ
ΕΙΣΤΕ ΑΝΑΞΙΟΠΟΙΣΤΟΙ ΜΕ ΔΟΥΛΕΥΤΕ 2 ΩΡΕΣ
Semih
Κατανοώ τις ανησυχίες σας, ωστόσο αυτή είναι η καλύτερη προσφορά που μπορούμε να σας προσφέρουμε αυτή τη στιγμή
avatar
ΑΛΛΑ ΜΟΥ ΕΙΠΑΤΕ ΟΤΑΝ ΣΑΣ ΡΩΤΗΣΑ
ΜΟΥ ΕΙΠΑΤΕ ΟΤΙ ΔΙΚΑΙΟΥΜΕ ΤΟ ΜΟΝΟΥΣ ΤΗΑ ΚΑΤΑΘΕΣΗΣ 100 ΤΟΙΣ 100
ΠΟΣΕΣ ΚΑΤΑΘΕΣΕΙΣ ΕΧΩ ΚΑΝΕΙ ΣΤΟ ΚΑΖΙΝΟ ΣΑΣ
HOW MANY DEPOSITS HAVE I MADE IN YOUR CASINO
Semih
Καταλαβαίνω πώς νιώθεις. Υπάρχει κάτι άλλο που μπορώ να κάνω για εσάς;
avatar
HOW MANY DEPOSITS HAVE I MADE IN YOUR CASINO
Semih
Μπορείτε να ελέγξετε αυτές τις πληροφορίες στο προφίλ σας
avatar
ΠΩΣ ΚΑΝΩ ΑΝΑΛΗΨΗ ΣΤΑ ΧΡΗΜΑΤΑ ΜΟΥ
ΕΙΣΤΕ ΑΝΑΞΙΟΠΟΙΣΤΟΙ
Semih
Καταλαβαίνω τις ανησυχίες σας. Υπάρχει κάτι άλλο που μπορώ να σας βοηθήσω;
avatar
ΠΩΣ ΚΑΝΩ ΑΝΑΛΗΨΗ ΣΤΑ ΧΡΗΜΑΤΑ ΜΟΥ
ΠΩΣ ΚΑΝΩ ΑΝΑΛΗΨΗ ΣΤΑ ΧΡΗΜΑΤΑ ΜΟΥ
ΠΩΣ ΚΑΝΩ ΑΝΑΛΗΨΗ ΣΤΑ ΧΡΗΜΑΤΑ ΜΟΥ
ΠΩΣ ΚΑΝΩ ΑΝΑΛΗΨΗ ΣΤΑ ΧΡΗΜΑΤΑ ΜΟΥ
Semih
Μπορείτε να ζητήσετε ανάληψη με το ενεργό υπόλοιπό σας
avatar
ΤΑ 30Ε ΠΟΥ ΚΑΤΕΘΕΣΑ ΜΠΟΡΩ ΝΑ ΤΑ ΑΠΟΣΥΡΩ ΤΩΡΑ
Semih
Έχετε κάποια άλλη ερώτηση που θα μπορούσα να σας βοηθήσω;
avatar
ΤΑ 30Ε ΠΟΥ ΚΑΤΕΘΕΣΑ ΜΠΟΡΩ ΝΑ ΤΑ ΑΠΟΣΥΡΩ ΤΩΡΑ;;;Η ΠΡΕΠΕΙ ΠΡΩΤΑ ΝΑ ΤΑ ΤΖΙΡΑΡΩ
Semih
Ναι, μπορείτε να το αποσύρετε
Μπορώ να σε βοηθήσω με τίποτα άλλο;
avatar
NAI
ΓΙΑΤΙ ΔΕΝ ΓΙΝΕΤΑΙ Η ΑΝΑΛΗΨΗ
Semih
Στόχος μας είναι να επεξεργαστούμε αιτήματα ανάληψης σε περίπου 3 εργάσιμες ημέρες, από την επόμενη ημέρα που υποβλήθηκε το αίτημα ή από την ημέρα της τελευταίας διεκπεραιωμένης ανάληψης.
Λάβετε υπόψη ότι αυτό το χρονοδιάγραμμα εξαιρεί τα Σαββατοκύριακα και τις επίσημες αργίες. Μόλις διεκπεραιωθεί η ανάληψη, θα πρέπει να λάβετε ένα email από το Τμήμα Οικονομικών.
avatar
ΔΕΝ ΓΙΝΕΤΑΙ Η ΑΝΑΛΗΨΗ ΔΕΝ ΑΝΟΙΓΕΙ ΤΟ ΠΑΡΑΘΥΡΟ ΤΩΝ ΑΝΑΛΗΨΕΩΝ
Semih
Βεβαιωθείτε ότι χρησιμοποιείτε την πιο πρόσφατη έκδοση του Google Chrome
avatar
YES
Semih
Υπάρχει κάτι άλλο που μπορώ να κάνω για εσάς;
avatar
ΘΕΛΩ ΝΑ ΚΑΝΩ ΑΝΑΛΗΨΗ ΣΤΑ ΧΡΗΜΑΤΑ ΜΟΥ ΓΙΑΤΙ ΔΕΝ ΜΟΥ ΤΟ ΕΠΙΤΡΕΠΕΤΕ
ΘΕΛΕΤΕ ΝΑ ΜΟΥ ΘΑΤΕ ΤΑ ΧΡΗΜΑΤ
ΘΕΛΩ ΝΑ ΠΑΡΩ ΤΑ ΧΡΗΜΑΤΑ ΜΟΥ
ΘΕΛΕΤΕ ΝΑ ΜΟΥ ΦΑΤΕ ΤΑ ΧΡΗΜΑΤΑ
ΘΕΛΩ ΝΑ ΠΑΡΩ ΤΑ ΧΡΗΜΑΤΑ ΜΟΥ
ΘΕΛΕΤΕ ΝΑ ΜΟΥ ΦΑΤΕ ΤΑ ΧΡΗΜΑΤΑ
ΘΕΛΕΤΕ ΝΑ ΜΟΥ ΦΑΤΕ ΤΑ ΧΡΗΜΑΤΑ
ΘΕΛΕΤΕ ΝΑ ΜΟΥ ΦΑΤΕ ΤΑ ΧΡΗΜΑΤΑ
Semih
Μόλις καταθέσετε ένα χρήμα, δεν μπορείτε να κάνετε ανάληψη των χρημάτων σας πριν παίξετε.
avatar
+ΠΟΣΕΣ ΦΟΡΕΣ ΠΡΕΠΕΙ ΝΑ ΠΑΙΞΩ ΤΑ ΧΡΗΜΑ
Dear kostas2260,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I reviewed the casino’s terms and conditions and I found this:
We reserve the right to deny a bonus to any customer, reject bonuses of any kind, cancel participation in any promotion, as well as permanently or temporarily ban any customer or a group of customers from the promotion program of the Website at our sole and absolute discretion. In the event of any dispute regarding our promotions (including, without limitation, eligibility, use, abuse, fair play, calculation of winnings and wagering requirements) Company’s decision shall be final and non-negotiable.
Do I understand correctly the 50 free spins were credited to your account instead of the deposit bonus you initially wanted? Were you able to contact the casino with a request for a refund?
Thank you very much in advance for your reply.
Best regards,
Tomas
Dear kostas2260,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I reviewed the casino’s terms and conditions and I found this:
We reserve the right to deny a bonus to any customer, reject bonuses of any kind, cancel participation in any promotion, as well as permanently or temporarily ban any customer or a group of customers from the promotion program of the Website at our sole and absolute discretion. In the event of any dispute regarding our promotions (including, without limitation, eligibility, use, abuse, fair play, calculation of winnings and wagering requirements) Company’s decision shall be final and non-negotiable.
Do I understand correctly the 50 free spins were credited to your account instead of the deposit bonus you initially wanted? Were you able to contact the casino with a request for a refund?
Thank you very much in advance for your reply.
Best regards,
Tomas
they didn't let me get back the 30e I deposited
they didn't even credit me with the bonus, they are scammers
and in the end they closed my account
δεν με αφησαν να παρω πισω τα 30ε που κατεθεσα
ουτε μου πιστωσανε το μπονουσ ειναι απατεωνεσ
και στο τελοσ μου κλεισανε το λογαριασμο μου
Thanks for the confirmation, kostas2260.
Was there any balance left when the casino closed your casino account?
Thanks for the confirmation, kostas2260.
Was there any balance left when the casino closed your casino account?
Sadly, since you have played your balance, I’m afraid there is not much we can do for you.
Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future reference, please contact us as soon as the issue occurs so that we can intervene before it's too late.
Also, we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Please let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Sadly, since you have played your balance, I’m afraid there is not much we can do for you.
Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future reference, please contact us as soon as the issue occurs so that we can intervene before it's too late.
Also, we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Please let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Dear kostas2260,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dear kostas2260,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.