The player from Germany is experiencing difficulties withdrawing funds. She is not able to request the withdrawal by preferred withdrawal method. We rejected the complaint because the player didn't respond to our messages and questions.
Buran Casino - Player’s struggling to withdraw winnings.
Amount: €200
Buran Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
would like to pay out via banktrans. but it doesn't work. they say i can only withdraw with the same as deposited. there is immediate, giropay. I took immediately. but this does not exist with the payment. that's a joke. I created an extra mifinity account and paid in. now i wanted to deposit with mifinity. error. what a rip off. I don't have and don't want bitcoin. no idea about it.
Automatic translation:
Public
Public
2 years ago
Dear martina123,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.
Have you made any successful withdrawals before?
Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
