Buran Casino - Player’s struggling to withdraw winnings.

möchte gerne auszhalen via banktrans. geht aber nicht. sie sagen ich kann nur auszahlen mit dem wie eingezahlt. es gibt sofort, giropay. ich habe sofort genommen. aber dieses gibt es nicht bei der auszahlung. das ist ein witz. habe extra mifinity konto angelegt und eingezahlt. jetzt wollte ich mit mifinity einzahlen. error. was eine verarschung. bitcoin habe und will ich nicht. keine ahnung davon.

Dear martina123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Have you made any successful withdrawals before? 

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear martina123,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.