The player from Brazil warns against playing at Brazino. Despite requesting account closure, they were persuaded through emails to deposit more funds. The player filed a claim and sought legal representation, but no resolution has been reached after almost a year. We’ve rejected this complaint in our system due to a lack of evidence.
Brazino777 Casino - Player’s attempt to self-exclude from the casino has been overlooked.
Amount: 180,000 R$
Brazino777 Casino
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9.3
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Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Brazino was the first online casino I played and I do not recommend it to anyone, especially Curaçao Casinos. Unfortunately we were deceived. My wife and I, from individual accounts, and without much instruction, deposited exorbitant amounts on this site. The casino did make some deposits into our accounts, but at the end of the day we were left with nothing, because even after asking for the account to be deleted, we were induced, through several emails, to deposit more and more. We were left with negative personal accounts of over 150,000 BRL, and that's when the trouble started.
It was like this, I won something, asked for the account to be closed, and then the casino insistently sent new emails asking us to deposit, then open the account again.
We were deliberately seduced by the insistent advertising of this casino and we were left in a dire situation.
We made an Out of Court claim at the casino, and I was accused with my wife of having multiple accounts. We inform the staff of Casino Brazino that, as the activity is illegal in Brazil, it is because we were incisively harassed, the correct thing was to return our money or enter into a partial return agreement. But the casino ignored this entire situation and did not even offer a proposal to end the dispute.
We appointed a lawyer and filed a diplomatic representation at the embassy of the Kingdom of the Netherlands and at the Government of Curaçao, but these things take time, it has been almost a year and no solution has been given.
Unfortunately we were victims and we asked for help and understanding from the casino, and he ignored it. They really ignore it. After we found out that casino gambling is illegal here, we went after our rights, but they made fun of us.
We have a handicapped son with Autism, and because of the easy-to-earn offer offered by Brazino in videos on YouTube, etc., we spent our entire reserve on treatment. Today we can't go on. There are Brazino advertisements everywhere in Brazil. They take everything and don't care where the money is coming from. They didn't mind consuming large sums of money from two workers without worrying about the source of the money.
We asked Casino Guru for help, because as the investigation with the lawyer runs in secrecy of justice, people cannot know about the evils of this casino. Only here at casino guru can people be alerted. We help casino guru.
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1 year ago
Dear edservidor,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent a request for the self-exclusion? My email address is petronela.k@casino.guru. Did you specify in that request for how long you wish your account to be suspended and the reason why?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Translation
Unfortunately I didn't save the screen capture deletion prompts. But they have my data there from my CPF n. 017.331.145-80 and my wife CPF n. 064,962,755-56
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1 year ago
Translation
The purpose of my complaint is to ask you for help to resolve the problem and help us reach an agreement with Brazino, as these legal issues take a long time and I see here that you have a lot of influence and respect from the Casinos.
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1 year ago
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Documents sent to the authorities are sent by email.
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1 year ago
Dear edservidor,
Thank you for forwarding the email and providing an explanation. However, I regret to inform you that without any saved supporting evidence to verify that you indeed informed the casino about your intention to block your account and requested self-exclusion, we are unable to proceed with this case. It is essential to have documented proof to substantiate our claims and effectively confront the casino.
I kindly request you to please provide clarification on whether your account has been successfully blocked at this point. Thank you for your understanding and cooperation in this matter.
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1 year ago
Translation
I emailed a copy of the emails sent as proof of my allegations. If you cannot proceed with them, please file the complaint, I will continue with the process initiated in Curaçao e-Gaming.
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1 year ago
I wish I could be of more help. Since we never received any supporting evidence that the player clearly communicated their intention to block the casino account due to a gambling problem, we will close this complaint now.
I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
