Brango Casino - Player’s withdrawal has been delayed due to playthrough confusion.

I had $0.20 in my account and a playthrough of $0 I made that turn into $50 and when I tried to withdraw they said I had a playthrough still but there wasn't one showing to me I have attached a picture for you to see that as well.

Hello samueljbeatty,

Thank you so much for submitting your complaint and I'm really sorry to hear about your issue with Brango Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Spoke to them today and yes I’m verified have been for 6 months or so made withdrawals previously. My last play was a bonus yesterday that I lost. When I got on today I had .20 and played that with a play through of 0 it was all real money it showed.

Hello samueljbeatty,

Would it be possible to forward your deposit, bonus and betting history to nikolas.b@casino.guru?

Dear samueljbeatty,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.