Brango Casino - Player’s deposit has never been credited to their casino account.

I received an email to play with 50 free spins, I used them, went completely thru all requirements.

Played for hours and made a deposit also after all requirements had long been gone thru. Followed everything exactly as stated.

I also had made a couple deposits to this casino before then.

They denied my payout and completely took my entire balance. I did get 50.07 credited to my account later on.

I then withdrew that and processed a deposit with a bonus, and later another deposit with bonus.

My 3rd deposit and code, I did the exact same thing and copied the bitcoin address to aend the deposit to, and pasted directly into my Coinbase wallet to process the deposit. 5 hours later I still had no balance in my account.

i contacted the casino, went thru 4 different live agents that kept closing my chat on me and/or refusing to answer.

I then contacted via email, in regards to the live agents but my deposit.

I was told my deposit was wrong and they don’t have a deposit showing or reflection of one pending, I had already contacted my wallet provider and it was sent to the correct address, and brango kept telling me it was not, how do you mess up a copy and paste directly over, but the other deposits that were done exactly the same way went thru, but my deposit was lost.

they refused to do anything about it, so I lost my deposit, I was awarded 10 free spins but when I’m sending screenshots and conversations and proof of the transaction and everything, still tell me I didn’t do that and they have no deposit showing. And they have since stopped responding to any attempt to contact them.

i receive coupons in my email, everything is rejected if I try to claim or proceed.

they were so rude and so uncaring.

Dear rileymegan56,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you have been provided a unique one when opening the account? Was it your first deposit in this casino?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

My e wallet was never visible for anyone to ever see, I also had made a couple of deposits from my wallet address and had absolutely no problems. And I got a unique code and different one each time I made a deposit. I did it exactly the same way I have many times.

I have contacted my provider and they all say the same thing and it was sent there.

I just think it’s odd that the day before I had absolutely no problems making 2 deposits and then this one just disappeared.

Could you please forward any screenshots showing your lost deposit, please?

Dear rileymegan56,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.