HomeComplaintsBrango Casino - Player's account was closed and the deposit was returned.

Brango Casino - Player's account was closed and the deposit was returned.

Amount: €250

Brango Casino
Safety Index:Very high
Submitted: 22 Nov 2023 | Case closed : 06 Dec 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 months ago

The player from Andorra contested the casino's account closure due to alleged data mismatch. The casino offered a refund on the deposit but not on his winnings. Despite our efforts to resolve the issue, the player did not respond to our messages and inquiries. Consequently, we were unable to investigate further and had to reject the complaint.

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5 months ago

The casino tell

"Unfortunately, your account had to be closed due to a mismatch between the data from the application and the data you sent for verification.

Your deposit will be refunded, you just need to send an e-mail to pitboss@casinobrango.com and confirm your desired payment address.

Thank you for your patience and understanding.

Kind regards,"


To avoid paying the money earned


That's false all my data was correct they just scam to avoid paying.

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5 months ago

Dear FEEFFEFZ45,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions and I found this:

You acknowledge that if any of the information that you provide to the Casino is untrue, your agreement with the Casino will be void, and you will be liable to the Casino for any damages and costs suffered as a result.

Please understand that you must always enter correct and complete personal information when creating an account. Any online casino has the right to verify your identity at any point and it is impossible to pass the verification if you fail to provide correct personal information.

  • Are you aware of any mismatch in the information on your verification documents in relation to the information in your casino profile?
  • Did the casino specify any mismatch in particular?

Thank you very much in advance for your reply.

Best regards,

Tomas

Edited by a Casino Guru admin
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5 months ago

Dear FEEFFEFZ45,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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4 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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