The player from Quebec's account is closed due to discrepancies in the identification details submitted for verification after meeting the wagering requirements for a no-deposit bonus. Despite matching details, the casino fails to provide specific reasons or a resolution after multiple inquiries.
Brango Casino - Player's account has been closed due to verification issues.
Amount: $50
Brango Casino
Safety Index:Very highSafety Index
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9.8
Brango Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
6d 8h 30m 22s
Case summary
15 hours ago
Public
Public
2 days ago
Translation
Good evening,
Casino Brango offered a no deposit bonus with wagering requirements. I had around 140, as far as I remember, and once I met these requirements, they awarded me $50 in real money. When it came time for withdrawal, I was asked for identification for verification, so I sent it, informing them that it was Greek since it was the only document I had available at the time. Several days passed, and on December 15th, I found out that my account was closed due to discrepancies in the identification details. I asked them why, since the details matched, and they did not reply. Five days later, I sent another message, and they told me the same thing, that my account was closed due to discrepancies. When I asked them again to be more specific, they still didn't provide any answers.
Automatic translation:
Public
Public
15 hours ago
Dear tzobo22,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Brango Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Could you please list which documents you provided to the casino altogether?
- Have you registered with your accurate current residential address, country, and name to our knowledge?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
tzobo22 has 6d 8h 30m 22s to reply
