Bovada Casino - Player's deposit did not get credited.

I deposited about $32 or .014 of Ethereum crypto to Bovada.

While waiting for the deposit to show up, the website shut down for maintenance. It did not come back up until 6 AM the following day.

When I logged in, my funds weren't there.

The first online help/chat person assured me that my funds were deposited but that there was just a "hiccup" in the system.

They "escalated" the issue and said I'd hear back in 24-48 hrs.

I logged back in 12 hours later and funds still weren't there.

The second online help/chat person filed a "report" and "escalated" the issue as well.

When I told them that I did not want to wait 48 hours and wanted to chat with a manager, they refused repeatedly.

I logged back in more than 30 hours later and my funds still weren't there.

The third chat person said that my funds weren't accepted because my deposit was less than $50!

He sent a link to their policy which says the same thing as the notice on the deposit webpage and was something I was aware of, "Ethereum deposits less than 0.01 ETH will not be honored."

I explained to "Andy B." that my deposit was .014 and above the required amount of .01 but the mathematics must have been too complicated because he did not understand and again refused to let me chat with a manager!

I read their terms of service and under "Acceptance of Deposit" it says, "we shall notify you if your Deposit Request is rejected."

Well, I was never notified officially of that by email.

So I guess, to sum it up, I got robbed by Bovada.

Dear bemarshall,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

• Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you were provided a unique one when opening the account?
• Was it your first deposit in this casino using this specific payment method?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Dear bemarshall,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.