Bovada Casino - Player’s account has been closed after withdrawal request.

I'm so overwhelmed and it's only been a week after reading so many stories of how Bovada.lv has abandoned so many customers. I've been on the site for well over 7 years and have never had any issues. Hands down the best casino period. Love Bovada and recommend them to anyone.

I'm just hoping I can get my money after being such a faithful customer over so many years. Tier after tier loss after loss. I fulfilled a deposit bonus and went to cash out and got locked out my account. Swear I'll never use any deposit bonuses again. I tried to withdraw 380 and still had at least 200 still online. Come on Bovada. Why do this to your most faithful customers or customers who make honest mistakes. Let's all make it make sense please. Thanks. Not sure if I'll get my money or my account back activated but thanks for listening.

Dear Chiptoot,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bovada Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Could you please explain what honest mistake are you referring to?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thank you so much Tomas. Your response means everything and honestly that's all some people want. Some of us know we won't be getting our money back after such long wait periods. Those of use who are actually wrong in the matter understand that but it's just a simple reply that gives hope that I'm not being abandon.

My account was disabled one the 12th of June right after I tried to make a withdrawal. I use bovada for everything. I've tried starting my poker career, I bet on any type of live games everyday on there, blackjack live casino games and even the horses at a point.

I learned about the block through email and the honest mistake is the bonus. I deposit 148 and bovada gave me 75% bonus I believe. The issue is that I never lost. I see the issue is that I never lost my own money from what they are saying. From the bonus I just went to the moon and turn the 140 into 1200. From there I lost lost lost back down to 500. I then tried to withdrew $380 and continued to play. After a bet I placed was done and I won additional winnings. The updated winning number wouldn't update. I refreshed and they it stated my account was disabled.

I recieved a response from Bovada as well this morning and they only emailed me and stated my withdrawal was denied. At this point I'll just take my 140 back if I can. After all these years loosing, im sure well over 200k they lock me out and won't pay a few hundred dollars is really sad. Bovada use to be number 1 now I can see the count down to there destruction is in play. Sorry but true from all the reviews I see and read. Stay awake. Thanks Guru and Tomas.

Thank you very much, Chiptoot, for providing the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru)  who will be at your service. However, I would like to warn you that it seems to be a common practice of Bovada Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Hello, Chiptoot,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Bovada Casino team,

Could you please explain the player's situation in more detail? Why has the user's account been closed and his winnings confiscated? What steps should the player take to unblock the account and/or withdraw disputed funds or the deposit in question?

Are we really talking about a loyal and regularly depositing player? Does it make sense for the casino to close such a casino account overall, in the long run?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Dear Chiptoot,

I was in contact with the casino and was told that your account should have been re-activated after your alleged discussion with the casino's Customer Support a week ago. Can you please provide me with an update on your issue?

Thank you so much for your support. I'm just seeing your email and Bovadas email. They released my money and didn't provide any reason of what or why it happened. I just recieved email stating your account is back active. You guys rock. Thanks again without CasinoGuru I would still be between too boulders praying to be saved. Love you guys.

What great news, Chiptoot!

Thank you for confirmation and for using the Casino Guru complaint resolution centre. As the issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system. Do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thanks also to the Bovada Casino Team, for their help and cooperation.

Best regards,

Branislav, Casino.guru