Bovada Casino - Player questions the fairness of the game and issues with crypto program.

For a month now I’ve had the same routine. Get off work, deposit money and get home and play. Sometimes I would hit big or just even out. For this entire month I get on and it’s spin and nothing. Spin and nothing. I contacted customer support. They clearly played dumb and super sorry. I spent $150 in a single night not once did I get above my deposited account. Something is not right about bovada. No one spends that kind of money and doesn’t see at least alittle bit of positive results. Their exclusive crypto program is full of lies. No where does it say the full qualifications. So when you expect something like a certain amount back from lost funds you get a a surprise saying you don’t qualify . For what reason I don’t know. They won’t explain.

Dear chacklerbro,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear chacklerbro,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.