Bovada Casino - Player has experienced technical difficulties.

I was playing 5 times win vegas and i was betting .50 a line. The top 3 payout symbols x5, x3 and x2 also act as both a multiplier and a wild when combined with any other symbol including itself. Yet when i hit ×2 diamond x2 and it retriggered a respin of the middle reel the respin landed on x2 x3 x2 . The diamond is at the bottom of the payout scale and it still paid $36 dollars. The respin, so replacing the diamond with the second highest value symbol 'x3' on the payscale, gave me a whopping $12 payoit!! $12!! To put it into perspective if i would of gotten the a x2 instead of the higher valued x3 i would of won the second largest jackpot available .

Dear Kathryn,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. After reviewing your complaint, we have come to a conclusion, that this complaint is game provider-related.

Since we focus on complaints regarding casinos and the casino doesn’t have any influence on this, we can only recommend you trying to get in touch with the game provider. Unfortunately, we cannot punish the casino for something that is out of its hands.

Thank you very much for understanding and please do not hesitate to contact me if there is anything else I could help you with.

Best regards,

Kristina

Unfortunately, after reviewing all the available information, we are rejecting this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.