Bovada Casino - Player faced a game issue.

I was gambling on the game bigger cash win when I hit the bonus. The screen started shaking and nothing happened. I immediately got on the chat with customer service and was treated like a criminal. I have been with bovada for years and I'm legend level 2. So I'm shocked that customer service was so insulting

Dear 68sfkmydza

Thank you very much for submitting your complaint. I’m sorry to hear about the technical issues you have been experiencing when playing.

Please understand, that to pursue cases revolving around technical issues we'll need proof of unfair losses accrued.

Could you please forward your game history to tomas@casino.guru? Please highlight the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you.

Best regards,

Tomas

Dear 68sfkmydza,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.