HomeComplaintsBovada Casino - Player faced a game issue.

Bovada Casino - Player faced a game issue.

Amount: $100

Bovada Casino
Safety Index:Low
Submitted: 08 Sep 2024 | Case closed : 23 Sep 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 months ago

The player from Massachusetts encountered a technical issue while playing a game, experiencing a screen malfunction during a bonus round. When he reached out to customer service for assistance, his issue wasn't resolved. The Complaints Team extended the response time by seven days for the player to provide additional proof, but he did not respond. As a result, the complaint was rejected.

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2 months ago

I was gambling on the game bigger cash win when I hit the bonus. The screen started shaking and nothing happened. I immediately got on the chat with customer service and was treated like a criminal. I have been with bovada for years and I'm legend level 2. So I'm shocked that customer service was so insulting

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2 months ago

Dear 68sfkmydza

Thank you very much for submitting your complaint. I’m sorry to hear about the technical issues you have been experiencing when playing.

Please understand, that to pursue cases revolving around technical issues we'll need proof of unfair losses accrued.

Could you please forward your game history to tomas@casino.guru? Please highlight the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

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Looking forward to hearing from you.

Best regards,

Tomas

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2 months ago

Dear 68sfkmydza,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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