Dear 68sfkmydza
Thank you very much for submitting your complaint. I’m sorry to hear about the technical issues you have been experiencing when playing.
Please understand, that to pursue cases revolving around technical issues we'll need proof of unfair losses accrued.
Could you please forward your game history to tomas@casino.guru? Please highlight the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Looking forward to hearing from you.
Best regards,
Tomas
Dear 68sfkmydza
Thank you very much for submitting your complaint. I’m sorry to hear about the technical issues you have been experiencing when playing.
Please understand, that to pursue cases revolving around technical issues we'll need proof of unfair losses accrued.
Could you please forward your game history to tomas@casino.guru? Please highlight the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Looking forward to hearing from you.
Best regards,
Tomas