The player from Massachusetts encounters a technical issue while playing a game, experiencing a screen malfunction during a bonus round. When reaching out to customer service for assistance, his issue wasn't resolved.
Bovada Casino - Player faced a game issue.
Amount: $100
Bovada Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case opened
Current status
Waiting for player to reply
3d 16h 13m 48s
Case summary
3 days ago
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1 week ago
I was gambling on the game bigger cash win when I hit the bonus. The screen started shaking and nothing happened. I immediately got on the chat with customer service and was treated like a criminal. I have been with bovada for years and I'm legend level 2. So I'm shocked that customer service was so insulting
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1 week ago
Dear 68sfkmydza
Thank you very much for submitting your complaint. I’m sorry to hear about the technical issues you have been experiencing when playing.
Please understand, that to pursue cases revolving around technical issues we'll need proof of unfair losses accrued.
Could you please forward your game history to tomas@casino.guru? Please highlight the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Looking forward to hearing from you.
Best regards,
Tomas
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3 days ago
Dear 68sfkmydza,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
68sfkmydza has 3d 16h 13m 48s to reply
Tomas is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
