The player from Germany is experiencing difficulties withdrawing his funds. The issue was successfully resolved, the player received his funds.
Borengo Casino - Player’s struggling to withdraw his winnings.
Amount: €380
Borengo Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
Borengo Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Payout will not be paid out despite confirmation. At the support On the side you are only told that these employees do not take care of payments and that you should contact an email. Even after several emails no answer.
Automatic translation:
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3 years ago
Dear Joel,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Please understand, without verifying your account, you won’t be entitled to any withdrawals.
However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Translation
My account has been fully verified, which is also shown on the website. No, I wasn't told why I wasn't getting my payout and I have read several reviews online from customers who have exactly the same problem. If you have any further questions, I can send you screenshots for verification.
Automatic translation:
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3 years ago
Thank you very much, DerDrucker, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hi Joel,
I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Borengo Casino to the conversation to participate in the resolution of this complaint.
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3 years ago
Hi, sorry for the delay. Due to some technical changes it comes to this delay. You will receive the money today in your account.
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3 years ago
Hi all, thank you for your replies.
Dear DerDrucker,
I'm glad to hear that you received your winnings. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
