HomeComplaintsBoomerang Casino - The player's winnings were voided and account closed.

Boomerang Casino - The player's winnings were voided and account closed.

Amount: €4,050

Boomerang Casino
Safety Index:Very high
Submitted: 17 Jan 2023 | Case closed : 31 Jan 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's winnings were voided and account closed for unknown reason. The complaint was closed as the player stopped responding.

Public
Public
1 year ago
Translation

I deposited over €700 and wanted to withdraw my money which was then scam €4050.

After that, my account was blocked and verification was rejected.


The casino gave no reasons for this.

I'm still trying to get my money

Automatic translation:
Public
Public
1 year ago

Hello Thomas23456,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Boomerang Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did the verification process begin? Did you accumulate your winnings with real money or did you use a bonus? Since when is your account closed? When was the last time you speak to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Public
Public
1 year ago

Dear Thomas23456,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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