Boomerang Casino - Player's status demotion hinders withdrawal.

The casino has unjustifiably demoted me, an action that prevents me from withdrawing this amount of money.

According to them, they can demote you based on your activity, deposits, and withdrawals.

This is not stated in their terms and conditions.

Even as you continue to play, your game level does not increase. They are outright scammers.

Dear marcrj7,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. 

However, even if your casino VIP status has been downgraded, we are unable to compel the casino to reinstate your previous status. Each gambling establishment has its own VIP tiers, and we cannot dictate the rules or determine who should be upgraded or downgraded. This principle aligns with our approach of not intervening when a promotional offer is not granted to a player. The casino itself determines how it categorizes players into different levels and establishes the criteria for such classification.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

What cannot be is the casino itself degrading you when you haven't stopped playing (there is a whole history). It is an insult that having played more than 30K, I am still in a beginner state (All done because I cannot withdraw money in a long period of time.

Likewise, my level doesn't go up even while playing. The casino does what it wants, pays that ultimately you cannot collect and you lose everything.

They even offered me to be a VIP player and I am

Hi marcrj7,

I apologize, but as I mentioned before, we cannot compel the casino to upgrade your VIP status.

• Could you please provide clarification regarding what the disputed amount represents?

Thank you.

Dear marcrj7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.