The player from Germany has requested withdrawal a few days ago. It hasn’t been processed yet. We rejected the complaint because the player didn't respond to our messages and questions.
Hello, I have a certain amount of real money on my account when I try to pay out, neither an error message nor a forwarding happens. The support has been holding me up with automatic replies for 2 days. DOESN'T PLAY WITH THESE ROCKERS
Dear Dogukan,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Please understand, without verifying your account, you won’t be entitled to any withdrawals.
Looking forward to hearing from you.
Best regards,
Petronela
Dear Dogukan,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
I wrote to the e-mail support but I don't get any good answers, sometimes it means I have to gamble away 10 euros then I should deposit 10 more tried everything but nothing comes out of it
Thank you, Dogukan, for your reply. Was your account successfully verified already?