HomeComplaintsBoomerang Casino - Player has been struggling to withdraw his winnings.

Boomerang Casino - Player has been struggling to withdraw his winnings.

Amount: €2,500

Boomerang Casino
Safety Index:Very high
Submitted: 02 Apr 2021 | Case closed : 19 Apr 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Italy has been experiencing difficulties withdrawing his winnings. Subsequently, all the funds were played and lost. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago
Translation

I made three withdrawals two of 1000 € one of 500 they never gave them to me I complained they re-credited them but I could never try to deposit again so I played them and closed the account since it was impossible to make the withdrawal .. The custom does not work well they never give precise answers ... I strongly advise against playing on this site be careful they are not serious at all

Automatic translation:
Public
Public
3 years ago

Dear Domenik,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

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Public
3 years ago

Dear Domenik,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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