HomeComplaintsBooi Casino - Player's account has been blocked.

Booi Casino - Player's account has been blocked.

Amount: €450

Booi Casino
Safety Index:High
Submitted: 10 Mar 2022 | Case closed : 25 Mar 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Greece made a successful deposit. The casino immediately blocked her account requesting documents to verify her identity. Although the player provided documents, her account remained blocked and deposit hasn't been refunded. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

I registered and deposited a considerable amount. Then I made a second deposit of 450 € and immediately they blocked my account. I contacted them and they told me to verify I sent them that they asked me and they refuse to unblock the account. I asked them for my money back 450 €. And they do not return them to me.

Automatic translation:
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2 years ago

Dear Blackwolf,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which documents you provided? Have you received any explanation from the casino about what is wrong with your them?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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2 years ago

Dear Blackwolf,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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