The player from Greece made a successful deposit. The casino immediately blocked her account requesting documents to verify her identity. Although the player provided documents, her account remained blocked and deposit hasn't been refunded. We rejected the complaint because the player didn't respond to our messages and questions.
Booi Casino - Player's account has been blocked.
Amount: €450
Booi Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.2
Booi Casino has a Safety Index of 8.2, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I registered and deposited a considerable amount. Then I made a second deposit of 450 € and immediately they blocked my account. I contacted them and they told me to verify I sent them that they asked me and they refuse to unblock the account. I asked them for my money back 450 €. And they do not return them to me.
Automatic translation:
Public
Public
2 years ago
Dear Blackwolf,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which documents you provided? Have you received any explanation from the casino about what is wrong with your them?
If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
