HomeComplaintsBooi Casino - Player has experienced a technical glitch.

Booi Casino - Player has experienced a technical glitch.

Amount: €200

Booi Casino
Safety Index:High
Submitted: 07 May 2021 | Case closed : 24 May 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Greece has experienced a technical glitch while playing Free Spins. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

Good Evening

They did this to me when he gave me the free spins. Such casinos are not good to exist ....

Automatic translation:
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2 years ago

Dear Ηρακλής,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have tried to communicate this issue with the casino directly? If yes, please forward any relevant communication to petronela.k@casino.guru. How did you receive those Free Spins? Have you deposited funds into your account previously or they were given to you free of charge (No Deposit bonus)?

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

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2 years ago

Dear Ηρακλής,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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