BonusBlitz Casino - Player’s withdrawal is delayed amid account re-verification.

So I actually have been approved through this casino for about a year or longer I make deposits there. They sure don’t complain about reverification when I’m making those deposits but it seems to me like they wanna harass me because it’s on free spins and they try to make it impossible to get your free winnings off their free spins. I have not violated any of their terms and conditions. I only have one account yet they’re harassing me. I think it might be due to the fact that the staff members work at various casinos and they must work at eternal slots, too, which is where I’m having my other problem as you know, that’s harassment. They’re saying that the Casino reserves the right to reverify which they have no grounds to do. I’m not doing anything. I’m not supposed to. I make deposits here and I’ve been KYC approved for over a year if not longer.

Dear Player007,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Is it correct that you requested a withdrawal of winnings from free spins?

If so, is your withdrawal request currently pending?

Could you please share your communication with the casino regarding the verification? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

The thing is is that I’ve already been KYC approved. This isn’t the first time that I’ve withdrawn from this. Casino and I make deposits in here too.

First they asked for a new photo. Holding my ID. Then I sent them and then they’re still complaining and asked for additional information.

This Casino always harasses me when I went on their FreePlay. That’s what they always do when I win on my free spins or FreePlay they pull this bull crap every single time just to be annoying and unprofessional.