The player from Texas had initially been unable to withdraw his winnings of $59, which he had won from a free spin bonus. Despite having verified his account and made a required deposit of $10, the player faced issues with the resetting verification process and non-responsive support. Additionally, his deposited $10 had not been reflected in his account. However, the issue has been successfully resolved. The casino's support had responded and released his withdrawal. Consequently, we marked this complaint as 'resolved'.
BonusBlitz Casino - Player’s withdrawal is being blocked after verification and deposit.
Amount: $50
BonusBlitz Casino
Safety Index:Very highSafety Index
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9.2
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
Public
Public
7 months ago
I used a free spin no deposit bonus and played through to get $59 which is eligible for deposit. I sent in my forms that were verified a few days later. I went to initiate a withdrawal that was rejected and stated I had to make a verification deposit. I made a $10 verification deposit and went to initiate a withdrawal and was surprised to see the verification screen back in there blocking my withdrawal even though I am already verified. I am frustrated because I deposited $10 dollars to verify that isn't appearing in my account and I am not uploading my ID again to get approved since I am already approved. Casino support isn't responding or providing any help.
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Public
7 months ago
Dear Arvalesterb93,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BonusBlitz Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please share your communication with the casino when attempting to resolve the situation? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
7 months ago
Hello, it is now resolved. Support responded an hour ago and released my withdrawal. Thanks so much
Public
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7 months ago
Dear Arvalesterb93,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
