BonusBlitz Casino - Player’s withdrawal has been delayed.

I got one of the deals they had deposited my money and went through my playthrough which was over 10,000 to get a cash out well after my playthrough they got their $1,500 or whatever but when I go to cash out my 409 which it has a cap at 4:50 I think they tell me to wait 3 days so I wait 3 days I get no response from anybody customer service doesn't know anything they leave you in the dark they don't respond to emails. It's been a hassle it should not take this long I highly doubt I will play this casino again especially now that I know it don't have a license

Dear 2joe4541, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please clarify when exactly you requested the withdrawal? Have you made any successful withdrawals before?

Thank you for your reply.

Best regards, 

Kristina

Sunday was when I requested the withdrawal this is my first time withdrawing from them and it says it'll start 72 hours after I submit a withdrawal so I submitted it Sunday the 30th and I got an email saying it was submitted. But that's it I've emailed them and asked them what was going on or how come it hasn't changed from request to paying out or pending or anything and I haven't heard anything for 2 days I can't even get customer service to answer simple questions about the payout process.

Thank you for your reply, 2joe4541. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

ok sounds good. thank you for you help and insight as im kinda new to all this online casinos

Dear 2joe4541,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I got my money. Only took a week. And they sent some no deposit play money and free spends. They seem sketchy but everything went ok. They need more communication work. Overall not too bad. Will play again

Dear 2joe4541,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru