The player from the United States played with a no-deposit bonus. When he tried to withdraw his winnings, the casino rejected his request stating he played restricted games. The player stopped responding to our questions, so we had to reject the complaint.
BonusBlitz Casino - Player’s winnings were voided.
Amount: $500
BonusBlitz Casino
Safety Index:Very highSafety Index
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9.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
I signed up with a no deposit bonus and won enough to cover the wagering requirements and then some. I tried to cash out $500 and they not only denied my withdrawal but also removed all winnings from my account. They claimed it was because I played progressive slots but all accusations were false. When I asked them to provide evidence they simply ignored me. Scam casino with horrible practices.
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1 year ago
Dear seanricardoflores,
Thank you very much for submitting your complaint. I am sorry about your problem with BonusBlitz Casino. Please allow me to ask you a few questions so I can understand your situation properly.
What games exactly have you played with the bonus? Could you please send me your gaming history as well as any relevant communication between you and the casino to veronika.l@casino.guru? Please also provide me with a link or screenshots of the promotion you activated.
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
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1 year ago
Dear seanricardoflores,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Hi Veronika,
I've already responded to your email. I haven't received anything back from you. Let me know if I rlshpuld resend. Thanks
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1 year ago
I apologize for not getting back to you sooner. I received your emails and run an investigation.
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