BonusBlitz Casino - Player's deposit in cryptocurrency has been lost.

This casino stole my deposit because they are a fraudulent shady scam site that lists currencies in the cashier that they don’t even accept and because of this I lost my whole deposit and they refuse to refund it or give me the credit for it on their site. So in the cashier it states "usdt-tron" as an option to deposit. So not knowing much about Tron I decided to try it so I copy and pasted the wallet address given to me from the site and when I put it in my crypto app it accepted it and recognized it as a tron wallet . So after it had over 200 confirmations and it still wasn’t in my account I messaged support . After about ten mins they respond saying they don’t accept Tron and have no way to retrieve the deposit because they just don’t accept it and they were just so sorry for the inconvenience then they claim that "usdt-tron" is supposed to mean that its usdt via the tron network even though it doesn’t say any of those things . Every other site I’ve played on will list a token and then in parentheses or in small print will say to use a certain network or certain blockchain etc it’s like that on literally every single site … not this one all it says is "usdt-tron 20% bonus" and again my crypto app wouldn’t of even allowed it to go thru had it been an address for a token other than tron because it had happened to me a few times with other currencies and it literally won’t allow it to proceed … so now my money is just stuck in orbit and I can’t recover it and these slime balls wouldn’t even give me a refund or credit or free chips on the site . I have the full conversations saved as well as the screen shots showing how they advertise the coins etc additionally I want to point out that I have now told this site over 25 times to close my account and they flat out will not do it I’ve emailed the manager and still nothing . They are a scam site and need to be held accountable for their shady behavior… I demand my money back in either a free chip with a 1x playthru on their site or a full refund in crypto to my wallet and they can then close my account if done with these shady rip off sites

Dear aincle4fun,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BonusBlitz Casino. I checked the website and found the cashier window as such:

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share the hash of the transaction or a link to a reputable blockchain explorer?
• Could you please share your communication with the casino about the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Sent you everything

Thanks for your email.

Unfortunately, we discovered you were previously banned on our platform due to the use of abusive language against our members which leaves us no option to ban your user account in his case as well.

Consequently, the complaint will be rejected.