BonusBlitz Casino - Player's Cryptocurrency Deposit Problem

I won $50 on a no deposit bonus, and upon trying to withdrawal was asked to make a $10 verification deposit, which is standard, so I did so thru my Coinbase wallet via Litecoin, as this is one of the preferred methods at this casino. I went to cashier at Bonus blitz hit deposit via Litecoin they generated a crypto address for this I copied it, pasted that address in my coin base wallet and sent the payment, got confirmation it was successfully sent. Went back to casino and it wasn't in account, waited few hrs, then emailed support, they gathered all the info (including screenshots of everything mentioned above) responded by telling me that code wasn't generated by them. So I went thru process again, this time screenshotting the page where it shows their cashier generating crypto address to send Litecoin deposit to, I copied it, pasted it to my wallet and again sent $10 deposit, I waited 4 hrs before contacting them via email (as this is the only way to reach them) to which they looked at or at least were sent all the screenshots of proof of transaction sent to the address they generated, the response was "we never received payment contact your wallet". I contacted Coinbase support, the live agent looked up transaction hash and verified payment went thru and was received. I also have screenshots of the emails from Bonus blitz support and Coinbase chat. I emailed management at casino almost 2 days ago with no response at all.

Dear Jfarrell84,

Thank you very much for submitting your complaint. I'm sorry to hear about the inconvenience you've experienced with your withdrawal from BonusBlitz Casino.

To assist you effectively, could you please provide some additional details?

• Firstly, could you confirm the exact date and time when you made both deposits of $10 each via Litecoin?
• Additionally, could you provide the transaction IDs or hashes for both transactions?
• Moreover, it would be helpful to know if you received any acknowledgment or confirmation email from the casino after making the deposits.

Your cooperation in providing these details will help us investigate and work towards a resolution.

If you have any further correspondence with the casino, please feel free to forward it to petronela.k@casino.guru so we can review it thoroughly.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi,

Thank you so much for your assistance, after reaching out to your site I'm happy to announce the casino management emailed me back saying that they did receive both of my deposits (after saying they did not even generate the addresses originally) and that upon logging back into my account it would be reflected. I logged in and saw that I had a $12 balance (the total deposit equalled $20) I'm not sure where the other $8 went, if it was a fee or something like that, they didn't give any type of explanation for it. And at this point I'm just going to let it go. I feel like the issue is partly resolved however there was inaccurate information being told me via the casinos staff, and had I not had the screenshots to back me up they prob would not have put the deposits into my account, not to mention that they were $8 short of total. This makes them extremely untrustworthy in my experience & opinion and will not be using this casino again. Thank you again for your platform, its necessary to help keep the online casinos accountable. Thank you

Jessica

Hi Jfarrell84,

I'm glad to hear that the casino management has responded to your concerns and that your deposits have been acknowledged, albeit with a discrepancy in the balance. It's unfortunate that you didn't receive a clear explanation for the missing $8.

We're sorry to hear about your less than satisfactory experience with this casino. Should you have any further questions or need assistance in the future, please don't hesitate to reach out.

I will mark this complaint as resolved with an adjusted disputed amount.

Best regards,

Petronela

Casino.Guru