BonusBlitz Casino - Player’s Bitcoin deposit wasn't credited.

I deposited on the casino using bitcoin and the deposit never arrived, despite being confirmed on the blockchain.

The last thing they told me is that they were sorry and to check with my wallet provider.

Dear bouzouki69,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely:

• Could you please advise if it was your first deposit in this casino?
• Are you sure you used the correct address?
• Did you deposit via the deposit option in your casino account?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

1- yes it was my first deposit

2- Yes it is the correct address, the casino in their communication is not saying the address is wrong, they are saying that the deposit has not reached them

3- yes, I chose Bitcoin and sent the exact amount listed to the address that was generated from the website

Thank you very much for your reply, bouzouki69. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hello i have forwarded the email thread

Thank you very much, bouzouki69, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi bouzouki69,

I have looked at your case and understand the situation. Could you please paste here the full transaction hash? In the meantime, let me contact the casino. I will do my best to help. I would like to invite BonusBlitz Casino to the conversation to participate in the resolution of this complaint.

Hi Peter,

Hi alexbogho88@gmail.com, 

Hope you are all well and safe,

Could you please provide us with the crypto address of the missing deposit? With the crypto address, we can easily check if the crypto address was triggered in our system and if the player sent the deposit to us.

Thank you in advance!

Kind Regards

Daniel Moore 

Casino BonusBlitz Management

I have emailed you the transaction

Hi Peter,

Hi alexbogho88@gmail.com, 

Hope you are all well and safe.

We have reviewed the transaction and can confirm that it has been fully confirmed by the blockchain network. Your account has been credited with your deposit, and you can now log in and start playing.

Should you require any additional assistance, please do not hesitate to reach out.

Kind Regards

Daniel Moore 

Casino BonusBlitz Management

Thank you Daniel for your help.

Dear bouzouki69,

Can we consider the issue to be resolved?

yes, thank you very much!

Dear bouzouki69,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru