HomeComplaintsBonusBlitz Casino - Player's account has been blocked.

BonusBlitz Casino - Player's account has been blocked.

Amount: $119

BonusBlitz Casino
Safety Index:Very high
Submitted: 24 Sep 2023 | Case closed : 09 Oct 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Alabama had met the wagering requirements, requested a withdrawal for $119 but was informed that the max cashout was $50. He then requested a withdrawal for the permitted amount, but his account required verification. After he completed the verification process, he found himself unable to access his account. Despite our attempts to contact the player for further information and clarification, we received no response. Consequently, we were unable to investigate the issue further and were forced to reject the complaint.

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1 year ago

So I met the wagering requirements on a free spins bonus and they deducted everything but the max cashout $50. I then continued playing and took my balance to $119 and requested a withdrawal and it was declined saying max cashout is $50. I then requested a new withdrawal for $50 and it was also declined saying my account needs to be verified and so I uploaded the documents and when I tried logging in later to check the status of my account verification I can no longer access my account .

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1 year ago

Dear TOPHAT1142,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which bonus you activated? If possible, please post here a link or promo code you used to redeem the offer.

Have you tried contacting the casino regarding the blocked account? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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1 year ago

Dear TOPHAT1142,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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