BonusBlitz Casino - Player reports game malfunction issue.

Game malfunction on Tarot Destiny

casino "investigated" and says everything is normal.

they completely lied to my face and to this screenshot I sent them.

very clearly shows 3 bonus symbols in the middle and the bottom one is bugged somehow with the wrong symbol but with the multiplier that triggers the bonus.

I completed the wagering requirements and this bonus just based off the start screen would’ve resulted in a cash out.

Dear Joaks221,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history to tomas@casino.guru? Please highlight the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Tomas

Dear Joaks221,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.