BonusBlitz Casino - Player is receiving non-qualifying free spin emails.

repeatedly, I have asked bonusblitz to not be sending customers free spin emails when they don’t qualify. Some of these emails you have to have a minimum amount of deposit per so many days I have had that minimum amount, however, because I excepted a different no deposit within the last 24 hours this one cannot be done. They should only be sending you emails when you qualify. Otherwise I would take this as unfair actions.

Hello scultralisa45,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BonusBlitz Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you agree with marketing and promotional e-mails when registered at the casino? When was the last time you spoke to the casino and what was it about?

Please understand that those e-mails are sent out automatically and it doesn't automatically means that you can use that bonus. Sometimes even 3rd parties send out promotions for some casinos which they can't influence. Even if the casino would block any further promotions, you could still receive some e-mails from them as some promotions are planned in advance with the player list already set.

Looking forward to your answer.

Regards,

Nick

I’ve been verified for months. I have & told them to make sure I qualify for the bonuses

Hello scultralisa45,

Unless you did not receive any bonus, the casino has still right to decide whether you get it or not. If you would get a bonus and the casino would refuse to pay out the winnings for that reason, we could be able to help you out but bonuses are still a good-will of the casino and if they decide not to give them to the player, we can do nothing.

Is there anything else we could assist you with?

No close the issue

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.