BonusBlitz Casino - Player claims that payment has been delayed.

Casino denied my cash out claiming it came from a bonus, but when asked which bonus, they claimed it was cancelled therefore if it was cancelled how did my cash from that bonus? They slipping over their own made up lies.

Dear jaimeandujojr,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

That’s completely unrelated to my complaint

Dear jaimeandujojr,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

There has been absolutely no changes there was no reason for waiting this long to begin with

Hello jaimeandujojr,

We would like to update you that due to Nick, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Nick has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Nick will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

This is what how you do it? You just make people wait so long that it won’t matter any more? Nice scheme.

Dear Jaimeandujojr,

Could you kindly provide a few more details regarding this matter?

• Specifically, did you cancel the bonus before completing the wagering requirements?
• Additionally, how much did you deposit, and what type of bonus did you receive?
• Lastly, what was your balance at the time the bonus was canceled?

Thank you for your cooperation.

Best regards,

Nick

No like I said you make people wait so long where it doesn’t matter anymore. I don’t remember any details. Thank you anyways

We’ve closed this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help. 

Best regards,

Nick