The player from Texas had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The Complaints Team had advised the player that withdrawal processing could take up to two weeks and suggested waiting for this period before escalating the issue. However, the player cancelled his withdrawal request due to unspecified reasons. Despite attempts to get more information from the player, the Complaints Team didn't receive a clear response and had to reject the complaint due to lack of response.
BonusBlitz Casino - Player claims that payment has been delayed.
Amount: $250
BonusBlitz Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
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5 months ago
I deposited for a 175% no rules bonus and after I requested the withdrawal of 250 ..then said my deposit hadn’t been confirmed and as soon as it does let them know. I did and then of course,now it’s a a double deposit issue and deleted my Winnings !
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5 months ago
Dear CELTIC502,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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4 months ago
Dear CELTIC502,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
Thank you for your reply, CELTIC502. I apologize, but I am not sure I understand your last message. Could you please elaborate?
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