BonusBlitz Casino - Player claims that payment has been delayed.

Hello, following my third deposit I was given a Loyalty reward for 40 spins on the game Lucha Libre. I am very very familiar with RTG sites and adherence to the conditions in place that would nullify my winnings and did not breach any restrictions, or conditions. I likewise met all the wagering requirements and at which time I requested withdrawal. This is my second withdrawal and I've completed the kyc process entirely, so I didn't think it would be an issue. However, is now over a week beyond the initial payment requests which was made at 7:45 roughly Eastern standard Time on April 25th. I have tried communicating with support, pitBoss, and the payments department, but the only one that will actually reply is support, and they tell me they can't help me because they're not the payment department.

Dear wguy590,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

is the policy they have on their website and from what they have shown from experience in previous withdrawal is : We hold the right to initiate the withdrawal procedure after 72 hours has passed. Furthermore, my previous withdrawal happened at the 72 hour mark and very accurately at the exact 72 hours after requested. And finally zero communication is not helping. So with that said, even if what you say is standard for them and the facts of my history of the casino says your incorrect, it hasn't changed in status whatsoever, is isn't at being reviewed stage, and certainly not moved beyond that to approved or the subsequent disbursement stage.

And so given the history of experience and what is different with this withdrawal, perhaps you might see my reasons are valid.

Dear wguy590,

Have you received your withdrawal from the casino yet?

Dear wguy590,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.