The player from Germany is experiencing difficulties withdrawing his winnings. We rejected the complaint because the player didn't respond to our messages and questions.
Bongo Casino - Player’s struggling to withdraw his winnings.
Amount: €28,000
Bongo Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
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3 years ago
Translation
2 weeks I'm trying to get the money paid out they don't want to end up having no more hope of getting the money Absolutely cheating please don't play here
Automatic translation:
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3 years ago
Dear Geourg,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully in the past? Was it your first withdrawal request in this casino or you’ve received payments before? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Please understand, without verifying your account, you won’t be entitled for any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
PS: Could you please confirm that it is the correct disputed amount?
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3 years ago
Dear Geourg,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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3 years ago
Translation
I never got anything I deposited almost 800 euro edition in this casino and now won 28,000 euro and now after I won and want to pay off my account is blocked and there is an ad we do not take any gambling stolen from Germany and I always deposited and now they won say no customer from Germany they pointed broadly when I made an account with whom I am from Germany. The whole simple fraud fraud fraud
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3 years ago
Translation
please warn everyone this is cheating casino
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3 years ago
Dear Geourg,
Could you please forward any relevant communication to petronela.k@casino.guru? Thank you in advance.
