The player from Italy has tried to activate a Deposit bonus without being successful. We rejected this complaint as the funds have been played before we could intervene.
Bongo Casino - Player’s criticizing false advertisement of bonus.
Amount: €30
Bongo Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Their promotions featured a 120% first deposit bonus.
I deposited but no bonus was credited.
In chat they replied that the offer expired on 21/10/2020 (one year ago). I asked why the offer was still in active promotions if it had expired, but they didn't respond and disappeared from the chat.
IMPROPER BEHAVIOR.
THEY HAVE NO BONUSES TO OFFER BUT THEY REPORT THEM IN THE PROMOTION. STAY AWAY
Automatic translation:
Public
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2 years ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if the following promotion is the one that you have tried to activate?
https://bongo.gg/en/offers/a186
Have you played any of your deposited funds or they're still untouched in your account?
Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.
Thank you in advance for your reply and I hope we will be able to help you as soon as possible.
Best regards,
Petronela
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2 years ago
Translation
Yes, that was the promotion. I asked in chat and was told it was expired on 21/10/2020.
When I asked why it was still on the promotions page, I got no response.
I played my deposit and asked for account deletion. In my opinion it was an incorrect practice.
Until we meet again.
Automatic translation:
Public
Public
2 years ago
I understand. Since you have played your deposit and requested the account closure, do I have your permission to close this complaint or is there anything else we could try to help you with?
Public
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2 years ago
Translation
Ok. Thanks for support. It was just to point out the misbehavior.
Automatic translation:
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2 years ago
I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future.
Unfortunately, since the funds have been played and the account closure requested, we will reject this complaint now. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late. Thank you very much for your understanding.
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