The player from Japan had been experiencing recurring issues with withdrawals. After successfully withdrawing funds three times, subsequent attempts were canceled, which the casino attributed to a technical error, leading the player to suspect intentional delays. The player used Jeton for his transactions and had no pending withdrawal requests at that time. After communicating with the complaints team, the player confirmed that all balances had been withdrawn and requested to withdraw the complaint, which we had marked as resolved.
Bongo Casino - Player faces repeated withdrawal cancellations.
Amount: ¥470,000
Bongo Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
Public
Public
3 months ago
Translation
My withdrawal requests keep getting cancelled repeatedly.
The maximum I can withdraw at one time is 60000JPY,
and I have successfully withdrawn funds three times so far.
However, as soon as the first withdrawal is successful, when I attempt a second withdrawal, it gets cancelled. The casino explains it as a technical error on the provider's side, but I suspect they might be intentionally creating delays.
Automatic translation:
Public
Public
3 months ago
Dear komonga,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Bongo Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify how many withdrawal requests you currently see in your casino account as pending?
What payment method do you use for withdrawals?
When was the last time you communicated with customer support and what was it about?
Please understand that technical errors on the side of the payment provider are something the casino cannot influence in any way.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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3 months ago
Translation
Thank you for your help
All withdrawal requests have been cancelled, so there are no pending requests.
I am using jeton
If it's really a problem with your provider, you'll have no choice but to put up with it.
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2 months ago
What was the suggestion of customer support regarding the problem with your payments?
Have you been advised to use another payment method?
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2 months ago
Translation
Thank you for your help
Since all balances have been withdrawn, I will withdraw the complaint.
thank you very much.
Automatic translation:
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2 months ago
Dear komonga,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
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