BOHO Casino - Player's withdrawal is delayed.

Fully verified made a withdrawal on the 9/12/24 and still processing as of today 17/12/24 asked about this numerous times through chat and was told could take up to 5 days to hit my bank have now been told that they have no info on the issue it could be my bank and it could be their bank and that they are trying to speed up the issue it's not my bank as every other casino I play i have no issue with withdrawals.

Dear Stevieboy,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Fully verified withdrawl been processing since the 9/12 told it would take 5 working days max now more excuses.

Bonus was played and wagered as needed I was then told I needed to deposit min 30$ which I did then I was told it needed to be played 3x which I did them you told me I could only withdrawal $150 which you reduced my money down to then I withdrew no dramas. Then you told me 5 days max to withdrawl it's now 8 days later you then said it was my bank ( I checked it is not) then you said it's your bank and you will follow up. Quite ridiculous never had a issue like this at any other casino who wants to play if you need to meet all these requirements then can't get your cashout. Now your saying it can take over 14 days I would hate to win a substantial amount with your casino.

They have now again cancelled the withdrawal and asked me to process it again I have been given no timeframe as to when I will receive these people are con artists. They asked if it was me who made the withdrawal they are just stalling