The player from Germany had deposited money into his casino account, but the funds were not credited despite being deducted from his bank account. We had advised the player to contact his payment provider for investigation, as the casino typically had limited control in such situations. The complaint had been left open for a month for updates. However, the player later confirmed that the issue had been resolved, and we subsequently marked the complaint as 'resolved' in our system.
BOHO Casino - Player's deposit has not been credited.
Amount: €25
BOHO Casino
Safety Index:HighSafety Index
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8.5
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Money was deducted from the bank account but not credited to the player's account.
Automatic translation:
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1 year ago
Dear Kingeckrim,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
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1 year ago
Dear Kingeckrim,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Dear Kingeckrim,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
