The player from Finland had been waiting for a withdrawal for seven days without receiving the payment. His account had been verified seven days prior and he had used bonus funds to accumulate his winnings. After 14 days without receiving his withdrawal, the player had contacted us again. We had tried to contact the casino, BoGamba Casino, but received no response. As the casino was operating without a valid license and didn't refer to any ADR service, we marked the complaint as 'unresolved'. Despite the lack of a satisfactory resolution, the decrease in the casino's rating due to the unresolved complaint might have influenced the casino's approach in the future.
BoGamba Casino - Player’s withdrawal has been delayed.
Black points: 34
Amount: €200
BoGamba Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.8
BoGamba Casino has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 year ago
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1 year ago
hello there, so i have been waiting for my withdraw for exactly 7 days now and i still have not received my payment
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1 year ago
Hello jonkki,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BoGamba Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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1 year ago
hello there, yes my account was verified also 7 days ago and i used bonus funds. i talked with the casino today and they say we are experiencing some backlog in payment
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1 year ago
Hello jonkki,
Please let us know if the withdrawal would take longer than 14 day so we can proceed in resolving the complaint.
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1 year ago
hey there, so now it has taken 14 days and i still have not received my payment
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1 year ago
Hello jonkki,
My name is Michal and I will be taking over your case. I would like to request the presence of a representative from the casino in this conversation.
Dear BoGamba Casino,
Could you possibly provide additional information regarding the withdrawal and clarify the situation?
Thank you in advance.
Respectfully,
Michal
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1 year ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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1 year ago
Dear jonkki,
I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.
I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.
Best regards,
Michal
