The player from Germany has requested a withdrawal. Unfortunately, the payment seems to be delayed. The issue was successfully resolved, the player received his funds.
Bob Casino - Player’s withdrawal has been delayed.
Amount: €150
Bob Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
Bob Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
The Bobcasino has not processed my payout for days, the staff in the chat lied to me about the status of the payout. If I want to complain, I should send you an e-mail to the support, which I did and then end up in a chat again telling me to wait ... According to my statement to a member of staff, that If you violate your own terms and conditions, this was even confirmed to me in writing. It couldn't be more dubious ... this casino is definitely not recommended and I can only advise every player against opening an account here ...
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3 years ago
Dear SvenSchn,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested and if you’ve accumulated your winnings with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Translation
Hello Petronela,
I deposited the money without a bonus and had it withdrawn on Friday. Wasn't my first payout either, the first two payouts only took 10 minutes each ... So far it is still not there and the customer service doesn't know anything ... sad club ....
greeting
Sven
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3 years ago
I fully understand your frustration, SvenSchn. I will set the timer for additional 5 days and if there’s no development by Monday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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3 years ago
Translation
Ok, then I'll wait that long ... so far nothing has happened, but to be honest, I'm also tired of discussing with customer service, who always only give me two answers: wait or I don't know anything ...
One learns from mistakes that after the payout, if it should ever come, the account will be deleted immediately ...
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3 years ago
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Hello Petronela,
I still haven't received my money. It just doesn't move, I'm still being put off and should wait ... just how much longer?
It would be nice if you could take care of this now.
Thank you
greeting
Sven
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3 years ago
Thank you very much, Sven, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hi SvenSchn,
I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Bob Casino to the conversation to participate in the resolution of this complaint.
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3 years ago
Hello,
We are currently investigating the complaint with the payment provider. Once I have an update, I'll be right back.
Thank you for your patience.
Kind regards,
Bob Casino.
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3 years ago
Translation
Hi Peter,
Thank you for your commitment ... The Bob Casino is writing the same thing here that I have been hearing for days from the employees in the chat or via e-mail ... wait and we will get back to you immediately ... Suddenly there seems to be a problem with the payment provider to be .... was never explained to me ... and I'll get back to you again 12 hours ago, I just don't understand where the problem with this casino is, simply paying out the 150 euros
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3 years ago
Hi all,
Thank you for your replies. Let's give Bob Casino Team a few more days and see if we can make some progress.
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3 years ago
Translation
So, 2 weeks ago, still no payment of my winnings. I would like to warn everyone against this casino. In my opinion, these are fraudsters ... I will also take further steps through the federal agency for online casinos, as this casino does not adhere to the new online casino contract of the federal government .... People, really, stay away from this casino , your money is lost ...
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3 years ago
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Hello, BobCasino approved the payout after more than 2 weeks ... why it takes so long nowadays remains a mystery to me. I closed my account with this provider immediately after the payment. I think that this case can be closed. Dear Casino Guru Team, thank you very much for your commitment ...
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3 years ago
Dear SvenSchn,
I completely understand your frustration. I'm glad to hear that your payment was approved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
