BoaBoa Casino - Player’s withdrawal has been delayed.

Amount: €500

BoaBoa Casino

Safety Index:Very high Submitted: 11 Jun 2022 | Case closed : 03 Jul 2022

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Germany has requested a withdrawal five days prior to submitting this complaint. Simply, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

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Patrick10780

Novice

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1 year ago

OriginalTranslation

Hi, how are you. I won 500 euros at boaboa.com on May 27th. Which I also wanted to pay out on May 27th and did. Then came the message that something went wrong, ok, I thought it could happen, everything is fine. So I wanted to repeat the withdrawal and that was no longer possible because the option to be able to withdraw via bank was gone. I went to live support and they said they had problems and would fix it as soon as possible. After a long wait I was only able to make the payment on June 6th and am still waiting for it so I went back to live support and get the same answer every time it is already being transferred but unfortunately I see nothing of it. LG patrick

Automatic translation:

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Petronela

Complaints Team Lead

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1 year ago

Dear Patrick10780,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

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Petronela

Complaints Team Lead

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1 year ago

Hello Patrick10780,

Have there been any developments since our last conversation, please?

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Petronela

Complaints Team Lead

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1 year ago

Dear Patrick10780,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

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Petronela

Complaints Team Lead

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1 year ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.