The player from Germany, who had admitted his gambling addiction to the casino via live chat and email, was still able to gamble and lost 175 Euros. The casino had not closed his account despite his requests. We asked the player for a record of his communication with the casino. However, upon the player's explicit request, we closed the complaint.
BlueChip Casino - Self-exclusion request not respected.
Amount: €175
BlueChip Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
7 months ago
Sensitive attachment
Sensitive attachment
8 months ago
Dear hschlue88,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BlueChip Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Do you have a record of informing the casino about your gambling problem from March 4th? Would you be able to share it here?
- Could you please explain what was your request, the casino is responding to here?
- Do you wish all your posts were set as 'private'?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
7 months ago
Do you have a chat transcript from the time you contacted the casino on March 4th, please?
Could you please send it to my email at tomas@casino.guru?
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7 months ago
We’ve closed this complaint as per the player’s explicit request.
Dear hschlue88,
If it turns out you need our assistance, please request to reopen the complaint. Please do not hesitate to contact us in the future if you run into issues with any online casino. We are here to help.
