BlueChip Casino - Player's deposit has not been refunded.

Hi

I made the deposit of 49999 indian rupees on 23rd February 2024. But still it's not credited to my bluechip.io account. The deposit was rejected from bluechip.io. but the amount was not returned. Please help me to get the money back. I am unable to attach bank statements. I mailed it to them. It's a huge amount.

Dear kuttyabi31,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Have you contacted your bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

I checked with bank. The transaction was successful. I am the regular player of this casino. If the transaction was successful then I can't claim from bank.

As per casino guru advice I deposited the same amount again and waiting for the delayed deposit money to be added. Please

Thank you for your reply, kuttyabi31. Please note that this is not our email address.  I strongly advise you not to respond or provide any personal details, disregard the advice, and block it immediately.

In my initial message, I advised you clearly not to make any further deposits. The only correct and valid communication channel with us is this thread or our personally assigned email address, which can be found on our website or in any complaint thread.

In order to proceed with this complaint, I would like to ask you to provide the following information:

• communication between you and UPI
• any recent communication between you and the casino

You can forward everything to kristina.s@casino.guru. Alternatively, you can post it here. 

Hi

Thanks for your reply. I am confused how strangers know my email id? Anyhow it's fine. I didn't get any response from bluechip.io. please take this case very seriously. Its a huge money.

Could you please forward me the communication between you and the payment provider (UPI/bank)?

Waiting for the reply

Alright. Please get back to me when the investigation is over. Ideally, forward the communication between you and your bank to my email address (kristina.s@casino.guru).

Dear kuttyabi31,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.