The player from India reports that their account at Bluechip has been blocked after making a withdrawal of 14,500 following a deposit and bonus. Customer support claims the account was blocked due to duplicate registration, which the player denies.
BlueChip Casino - Player’s account has been closed for alleged duplication.
Amount: 14,500 INR
BlueChip Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
6d 20h 15m 21s
Case summary
3 hours ago
Public
Public
4 hours ago
Hello Casino Guru,
I am registered in bluechip at 12/11/2024 ....I Deposite 4k with Promocode which casino gives 4k real bonus balance...I completed my 1x wagering after that I submitted my withdrawal 14500...After 1 hour when I goes to login my account it shows invalid mail or password...I contact customer support...They say's your account was blocked due to create duplicate account....But I didn't register before in bluechip then why my account was blocked... Please solve my issue...Why my account was blocked....
Public
Public
3 hours ago
Dear dhkdada158,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before the casino blocked your account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
dhkdada158 has 6d 20h 15m 21s to reply
